Octa qualifies callers, screens for conflicts, books consultations into your calendar, and transfers emergencies to the attorney on-call. Everything a legal receptionist does, except it works at 11pm on a Sunday.
Someone's spouse just got arrested at 11pm. They call three firms. The one that answers wins the retainer. If that's not you, the fee goes somewhere else.
"I need help with a speeding ticket" calls your family-law line. Your intake coordinator spends 10 minutes untangling it before referring out. Multiply by 30 calls a week.
Prospect calls, 20 minutes of intake notes taken, then conflict check reveals the firm already represents the opposing party. All that time is unbillable.
Caller: new prospect. Octa: tuned for family-law intake. 3-minute call, pre-qualified, booked for Monday, conflict pre-check initiated.
We used to pay an answering service $600/mo for after-hours and still lose 1 in 3 prospects to voicemail. Octa books them straight into Clio. Our Monday morning calendar is full of qualified consults now.
Pro plan handles small-firm volume. 750 call-minutes, 5 attorney seats, Clio + Google Calendar integration included.