Octa handles the phone, Instagram DMs, WhatsApp inquiries, and SMS confirmations with one knowledge base, one tone, one AI. Books consults, qualifies against your services menu, cuts no-shows with pre-care reminders. HIPAA-ready included.
Your best ad channel is DMs — "how much for lip filler?" — but your front desk only lives on the phone. Prospects wait 6 hours, lose interest, book with the next spa that posts.
A lunchtime Botox booking that doesn't show up isn't just empty time — it's a 90-minute hole with product already drawn up. One a week = $40K/yr in lost revenue.
Botox vs Dysport vs Daxxify. Juvederm vs Restylane. Microneedling vs morpheus8. Front desk can't memorize all pricing — but Octa can, and quotes it right the first time, every time.
Instagram DM: new prospect. Octa: tuned for med-spa service menus. End-to-end: consult booked, pre-care SMS sent, intake form link included.
DMs used to pile up overnight — I'd come in Monday to 40 unanswered. Half the prospects had already booked somewhere else. Octa answers them in 30 seconds now. Monthly consult bookings jumped 60%.
Business plan handles multi-channel for med spas. HIPAA + BAA + 2,000 min + 10 numbers + all channels. One subscription.