Flat monthly base plus usage. Every plan includes voice, chat, SMS, and WhatsApp. Start on Lite for $9, upgrade as you grow.
Unlimited numbers, unlimited outbound. Dedicated success manager, SLA, on-prem option, SSO, audit logs. Volume rates from $0.12 / min.
Go over your plan limits and your AI keeps working. You just pay per unit at these rates. No penalties, no surprise invoices.
Lite voice $0.25 / min · Starter voice $0.18 / min · Business $0.15 / min · Enterprise from $0.12 / min · Recording storage $0.005 / min
Every plan is backed by a 14-day money-back guarantee. If Octa doesn't earn its keep in the first two weeks, email billing@octavoice.ai and we refund you in full. Lite at $9/mo is the lightest-risk way to kick the tires — about the price of a coffee.
Honest answer: free trials attracted tire-kickers and burned real vendor cost without producing paying customers. Lite at $9/mo keeps the barrier low for serious buyers while giving us the margin to actually support you. The money-back guarantee carries the risk reversal — you still get out whole if it's not right.
Yes. You can upgrade or downgrade at any time. Changes take effect on your next billing cycle. No penalties for switching.
One inbound or outbound interaction on any channel counts as one conversation. A phone call is one conversation. A chat session is one conversation. SMS sessions time out after 30 minutes of inactivity.
Yes. HIPAA is bundled into the Business plan and above — signed BAA, encrypted recordings, audit logs, retention controls, and full Epic FHIR integration. No paid add-on required.
You're billed for the overage at the pay-as-you-go rates shown above. No service interruption — your AI keeps working. We'll notify you when you're approaching your limits.
Yes. No contracts, no cancellation fees. Cancel from your dashboard and your plan ends at the end of the current billing period.
14-day money-back guarantee. Cancel any time. Keep your number.