Medical-grade AI that verifies patients by MRN, books appointments through Epic FHIR, sends reminders, and never takes a coffee break. Voice, chat, SMS — same brain, all channels.
The AI asks for MRN + date of birth, verifies against Epic FHIR before discussing any PHI. Compliant by default — no HIPAA leakage.
Real-time appointment slots, patient records, provider availability. Read + write. No brittle browser automation.
Signed BAA, encrypted recordings, audit logs, retention controls. Included in every Business plan — no paid add-on.
16 languages, live-detected. Your Spanish-only patient books an appointment without a translator.
Confirms 24 hours before. Reschedules 2 hours before. Cancels are captured, all logged back to Epic.
We used to lose 30% of after-hours calls to voicemail. Octa Voice books them straight into our calendar now. Same-week appointment rate went up 22%.
Yes. We sign a BAA on day one, encrypt recordings at rest and in transit, maintain audit logs, and let you set retention windows per plan. HIPAA is bundled into the Business plan and above — no paid add-on.
Epic via FHIR R4 is native — patient lookup by MRN, Appointment resource for booking, Communication for message hand-off. Cerner, athena, and NextGen are supported via the same FHIR interface. Legacy systems ship through webhooks and MLLP.
Yes. The AI collects MRN or DOB + last-name, queries FHIR Patient, and confirms match before any PHI is spoken or any appointment is written. If verification fails, the call is transferred to a human staff member.
The AI answers 24/7. For non-urgent calls it books into the next available slot. For symptoms that match your clinic's escalation rules (chest pain, bleeding, breathing issues, suicidal ideation), it immediately routes to your on-call line and sends a logged alert.
The AI calls or texts patients 24 hours and 2 hours before an appointment (you pick), confirms attendance, offers to reschedule, and writes the status back into Epic. Confirmed/declined/no-answer counts show up in your weekly recap.
Yes. A signed BAA is available immediately on the Business and Enterprise plans. Download it from your dashboard once you upgrade, countersign in-app, and you're compliant for go-live.
Fourteen days free. HIPAA-signed BAA available on day one. Point your existing DID or grab a new one.