Three ways to get help, ordered by how fast you'll hear back. Docs for most things, email for anything specific, and a priority line for Business + Enterprise.
Setup walkthroughs, integration guides, API reference. Covers 80% of questions. Start here.
Browse docs→Live uptime for voice, SIP, TTS, STT, SMS, and WhatsApp. Historical incidents + RCAs posted within 24 hours of resolution.
status.octavoice.ai→Email the right address and we route it. Response times by plan below.
support@octavoice.aiBusiness + Enterprise customers get a dedicated channel. Named CSM for Enterprise, Slack Connect optional.
priority@octavoice.ai| Plan | First response | Priority bug | Channel |
|---|---|---|---|
| Lite / Starter | 24 business hours | Next business day | |
| Professional | 8 business hours | Same day | Email + priority |
| Business | 4 business hours | 4 hours | Email + priority + chat |
| Enterprise | 1 hour · 24/7 | 1 hour, pager | All + Slack Connect + CSM |
Include your workspace name or email so we can look you up fast.